FAQs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
All of our products are handmade with the highest quality ingredients, and zero artificial preservatives. While we do utilize a few ingredients that naturally extend shelf life, our products are made in small batches and meant to be used regularly. Shelf life varies with each product, but we encourage you to use most items within 6 months to a year. Store your natural body care goods away from sunlight and in a cool, dry location for best results.
Waterbody never tests products on animals - only on ourselves and willing volunteers, friends and family!
With the exception of beeswax in some of our salves & butters, all ingredients are plant & mineral based. No animal products are used in the making of our goods. For those ingredients which we cannot harvest ourselves, we source from certified organic and fair trade suppliers whenever possible. Organic certified ingredients are noted within each product description.
Sustainability is one of our core values. We strive to source packaging that puts the least possible stress on our environment, and encourage you to re-purpose and recycle your empty WB containers! We reuse nearly all of the shipping materials that pass through our workshop, keeping our waste stream as minimal as possible.
Orders are shipped via USPS, within 5-7 days of order placement.
Due to the hygienic nature of our products, we cannot accept returns. We may offer replacement or refund for damaged or defective product.
Please let us know if you experience an issue with your purchase and we will make every effort to resolve the issue. To be eligible for refund or replacement, please notify us of damage within 15 days of product purchase. We may request that you send the product back to us before receiving a refund or replacement.
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@akwaterbody.com for further instructions
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We appreciate your support and want you to be completely satisfied with your goods! Please contact us at hello@akwaterbody.com with any questions or concerns.
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